Why can’t I log in to my account?

There are a number of reasons why you may be unable to log in to your account. Below are some of the most common scenarios.

You have a new phone number

Chime sends a confirmation code to your phone number when you log in to the app. If you no longer have access to the phone number associated with your Chime account:

    1. On the verification screen, tap Need help?.
    2. Select Update phone number.

You forgot your password

If you’ve forgotten your password, visit How do I reset my password?

You forgot your email address or no longer have access to it

If you’ve forgotten your email address, go to the Forgot Email Address page and follow the steps to recover your email address.

Visit How do I update my email address? to learn more.

An account was created with your information

If you were notified about an account that you didn’t create, call 844-244-6363

Your account is on hold

If unusual activity is detected, Chime places a temporary hold on your account to review the activity. Holds will be removed once your account is deemed secure.

If you’re unable to access your account due to a temporary hold, call 844-244-6363.

Your account was closed

If your account was closed and you’d like us to review the case separately, call 844-244-6363.

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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