What are common examples of new information by dispute type?

This is not a complete list. Any information not previously shared with Chime is considered new information.

 

Duplicate Charge

  • Evidence of payment such as receipt (actual picture or screenshot of an email) or invoice
  • Communication with the merchant regarding the duplicate charge

Unauthorized Transaction

  • Police reports
  • Hospitalization/Prison record
  • Timesheets
  • Purchase receipts
  • Travel/GPS screenshots or proof of location (flight tickets, reservations, etc.)

Goods/Services Not Received

  • Latest update on the status of the package
  • Communication with the merchant regarding the status of the good/service
  • Reason why the merchant failed to provide the good/service

Incorrect Amount Charged

  • Documentation of the correct transaction amount (merchant website, reservation confirmation, etc.)
  • Receipt indicating that the merchant increased the amount or made a calculation error in the amount charged
  • Evidence that the merchant increased the transaction amount without your permission

Paid by Other Means

  • Proof of payment through another method
  • Receipt of purchase
  • Invoice
  • Email confirmation

ATM Non/Partial Dispense possible

  • ATM Receipt indicating error/non-dispense
  • Communication with the ATM proprietor confirming non-dispense/partial dispense

Merchandise Returned

  • Return tracking information
  • Documentation defining the merchant’s refund policy and/or confirming their receipt of the returned goods
  • Documentation from the merchant promising a credit or refund upon return of merchandise

Canceled Transaction

  • Documentation of the cancellation (confirmation number, email, etc.)
  • Communication with the merchant regarding any exception provided to you

Goods/Services Not As Described

  • Communication with the merchant regarding the issue
  • Documentation describing what was unsatisfactory about the merchandise or services purchased
  • Description of how the merchant's verbal and/or written representations don’t match the terms of sale you agreed to at the time of purchase
  • The date you returned or tried to return the merchandise or cancel the services
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