What if my card never arrived?

You can request a replacement card in your Chime app if it hasn't arrived after 10 business days (i.e., excluding weekends and holidays):

1. 1. Go to Settings.
  2. Tap Cards.
  3. Tap Manage physical card.
  4. Select Replace card to replace physical card.
  5. Tap Continue.

For your card to arrive at the right place, it’s important to make sure your address is accurate in your app. When you report your card as lost, we'll automatically block transactions on that card to keep your money safe.

Chime® is a financial technology company, not an FDIC-insured bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

The Chime Visa® Debit Card and the secured Chime Credit Builder Visa® Credit Card are issued by The Bancorp Bank, N.A. or Stride Bank, N.A., pursuant to licenses from Visa U.S.A. Inc. and may be used everywhere Visa debit or credit cards are accepted. Please see back of your Card for its issuing bank.

^*Chime is not FDIC-insured. The Bancorp Bank, N.A. and Stride Bank, N.A. are the FDIC-insured members. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.