What if my card never arrived?

You can request a replacement card in your Chime app if it hasn't arrived after 10 business days (i.e., excluding weekends and holidays):

      1. Go to Settings.
      2. Tap Account management.
      3. Tap Replace your card.
      4. Tap Lost.
      5. Make sure your address is correct. If it isn’t, tap Edit to make changes.
      6. Tap Confirm.

For your card to arrive at the right place, it’s important to make sure your address is accurate in your app. When you report your card as lost, we'll automatically block transactions on that card to keep your money safe.

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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