To replace your card:
Tap Profile > Cards.
Scroll to the card you want to replace.
Select Replace number for your virtual card, or Replace card for your physical card.
Tap Continue.
After submitting your replacement request for a physical card, we'll verify your address and ship your new card.Allow 7–10 business days for delivery, excluding weekends and holidays.
Replacement vs. reissue — what is the difference?
The type of card you receive depends on the reason for your request.
Replacement | Reissue | |
|---|---|---|
Reasons | Lost, stolen, compromised, not received, or shipped to the wrong address | Damaged, expired, eaten by an ATM, or legal name change |
Card number | New card number, CVV, and expiration date | Same card number. New CVV and expiration date |
Old card status | Deactivated immediately when a replacement is requested | Stays active until you activate your new card |
Expiring cards
You will automatically receive a new card about three weeks before your current one expires. Watch for an email from Chime asking you to confirm your mailing address.
To check or update your address, tap Profile > Personal info. Once your card ships, it arrives in 7–10 business days, excluding weekends and holidays.
Name changes and personal information updates
You do not need a new card if you update your address, phone number, or email.
If you have changed your legal name, call (844) 244-6363. We can help with updating your name and sending you a new card. Be prepared to provide a government-issued ID showing your new legal name.
What to do with your old card
Once you activate your new card and still have the old deactivated one, destroy it to protect your account information.
Cut through the chip and the magnetic stripe.
Dispose of the pieces. For extra security, throw them away separately.