Canceled Claim
A canceled or voided dispute occurs when you ask us to cancel your claim before a chargeback is initiated.
Chargeback
When Chime steps in to help get your money back for the transaction in dispute. Instead of asking the merchant for a refund yourself, Chime works directly with the merchant’s bank to dispute the charge and try to recover the funds.
Dispute
A request for Chime to investigate a transaction.
Error Found
We have completed our investigation and found evidence that supports the claim of an error.
Final Credit
A credit applied to your account when a dispute is finalized in your favor. This credit is permanent and will not be reversed. For more details, see What’s a temporary credit and how does it work?
Finalized Dispute
We have completed our investigation and made a decision about your claim.
Late Notification Claim
A dispute that is reported more than 60 calendar days after the statement showing the first disputed transaction was made available.
New Information
Information or documentation that wasn’t provided during the initial claim or prior reinvestigation(s). For reinvestigations, you must submit new information to re-open the dispute claim. For more details, see What counts as new information in a dispute?
No Error Found
We have completed our investigation and determined there was no error with the disputed transaction(s).
Reinvestigation
An additional review if you disagree with the initial dispute decision. For reinvestigations, you must submit new information to re-open the dispute claim. For more details, see What counts as new information in a dispute?
Request for Document (RFD)
A request for copies of evidence used in the dispute investigation.
Temporary Credit