Check your direct deposit status
If you’re curious about where your direct deposit is, check the app for your deposit status and estimated arrival time.
On the home screen, tap Direct deposit > My deposits or Direct Deposit, Estimated arrival icon. Tap it to see when Chime expects your next deposit based on your payment history.
Visit Get paid early and qualifying direct deposits to see reasons your direct deposit may not have arrived early.
No pending deposits: Chime doesn't hold deposits or show them as pending. As soon as Chime receives your payment file, money is posted to your account immediately. If you don't see a deposit, Chime hasn't received it yet — it's still with your payer.
If your direct deposit was returned
Chime may return direct deposits in any of the following situations:
Name mismatch. The name on the incoming deposit doesn't match the name on your Chime account. Contact your payer to make sure both names match exactly or update your name on your Chime account to match your incoming direct deposit.
Account closed. The deposit was sent to a Chime account that is no longer active.
Ineligible business funds. Deposits from certain business or corporate sources can't be accepted into a personal Chime account.
Reversed by payer. The deposit may have been returned by the issuing bank or at the request of your employer or benefits provider.
Returned deposits go back to the payer. It can take several business days for the payer to receive the money. Contact your payer to arrange reprocessing with the correct account details.
If you’re setting up direct deposit and your routing number isn't working
Some payroll systems don't recognize the routing number shown in the Chime app. If you're running into this, the fix is to use your completed direct deposit form instead — it shows the routing number and bank details specific to your Chime partner bank (either Stride Bank, N.A. or The Bancorp Bank, N.A.).
Get your completed direct deposit form
In the app, tap Move > Set up direct deposit > Get direct deposit form.
Check your email for the PDF.
Use the routing number on the form when setting up direct deposit with your payer.
If you're still having issues after using the form's routing number, chat with Chime support in the app or call (844) 244-6363.
For qualifying direct deposit questions, see Get paid early and qualifying direct deposits.