How do I get a replacement Chime card?

You can request a replacement card in your Chime app if your card is lost, stolen, or damaged:

      1. Go to Settings.
      2. Tap Cards.
        • For physical card replacement, tap Manage physical card.
      3. Select Replace number to replace virtual card and Replace card to replace physical card.
      4. Tap Continue.

Your new card will arrive within 7 to 10 business days (i.e., excluding weekends and holidays).

As soon as you report your card lost or stolen, it will automatically be deactivated when you request a replacement. If you report the card as damaged, it remains active until you activate your replacement card. You can turn off transactions at any time in the app under Settings.

You can use your virtual card to make purchases and pay bills online before your card arrives. Learn more about it in What is Chime’s Virtual Card?

If you still need help, contact us.

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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