Contacting the merchant directly may be the fastest way to request a refund or fix incorrect charges.
If you purchased merchandise or service in a retail location, you can call the merchant or visit them to request a refund. Be sure to bring your receipt if you still have it.
For online purchases, search the web for the merchant’s name plus “refunds” or “returns.” Alternatively, the merchant’s website may have a “Contact Us” or “Customer Support” section with instructions for getting help. If you’re asked to leave a comment, include a detailed description of the problem and attach photos if possible.