How do I request a refund from a merchant?

Contacting the merchant directly may be the fastest way to request a refund or fix incorrect charges.

In-person purchases

If you purchased merchandise or service in a retail location, you can call the merchant or visit them to request a refund. Be sure to bring your receipt if you still have it.

Online purchases

For online purchases, search the web for the merchant’s name plus “refunds” or “returns.” Alternatively, the merchant’s website may have a “Contact Us” or “Customer Support” section with instructions for getting help. If you’re asked to leave a comment, include a detailed description of the problem and attach photos if possible.

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