How do I request a refund from a merchant?

Contacting the merchant directly may be the fastest way to request a refund or fix incorrect charges.

In-person purchases

If you purchased merchandise or service in a retail location, you can call the merchant or visit them to request a refund. Be sure to bring your receipt if you still have it.

Online purchases

For online purchases, search the web for the merchant’s name plus “refunds” or “returns.” Alternatively, the merchant’s website may have a “Contact Us” or “Customer Support” section with instructions for getting help. If you’re asked to leave a comment, include a detailed description of the problem and attach photos if possible.

Chime® is a financial technology company, not an FDIC-insured bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

The Chime Visa® Debit Card and the secured Chime Credit Builder Visa® Credit Card are issued by The Bancorp Bank, N.A. or Stride Bank, N.A., pursuant to licenses from Visa U.S.A. Inc. and may be used everywhere Visa debit or credit cards are accepted. Please see back of your Card for its issuing bank.

^*Chime is not FDIC-insured. The Bancorp Bank, N.A. and Stride Bank, N.A. are the FDIC-insured members. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.