How do I troubleshoot phone verification code issues?

If you don’t receive a verification code by phone, try the following:

    • Confirm the phone number you’re checking matches the phone number associated with your Chime account.
    • If you no longer have access to the phone number associated with your Chime account, tap Update phone number under Need help? when you’re on the verification screen.  
    • If you have not opted into SMS messaging from Chime, text “START” to the number 24463.
    • Make sure that our notification number 24463 is not on your blocked contacts list. 
    • Contact your mobile carrier to ensure your plan can receive “Premium” or short-code messaging or receive texts from other six-digit numbers from other institutions.
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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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