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How do I troubleshoot phone verification code issues?

If you don’t receive a verification code by phone, try the following:

    • Confirm the phone number you’re checking matches the phone number associated with your Chime account.
    • If you no longer have access to the phone number associated with your Chime account, tap Update phone number under Need help? when you’re on the verification screen.  
    • If you have not opted into SMS messaging from Chime, text “START” to the number 24463.
    • Make sure that our notification number 24463 is not on your blocked contacts list. 
    • Contact your mobile carrier to ensure your plan can receive “Premium” or short-code messaging or receive texts from other six-digit numbers from other institutions.
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Chime® is a financial technology company, not an FDIC-insured bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

The Chime Visa® Debit Card and the secured Chime Credit Builder Visa® Credit Card are issued by The Bancorp Bank, N.A. or Stride Bank, N.A., pursuant to licenses from Visa U.S.A. Inc. and may be used everywhere Visa debit or credit cards are accepted. Please see back of your Card for its issuing bank.

*Chime is not FDIC-insured. The Bancorp Bank, N.A. and Stride Bank, N.A. are the FDIC-insured members. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

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