If you're having trouble updating your home address in the Chime app, there are a few common reasons this can happen.
Make sure your home or shipping address matches U.S. Post Office records
What to know about addresses:
Your home address is where you live. You can update it in the Chime app. It must be a verifiable residential address, not a business or P.O. Box. It also has to be registered with the U.S. Post Office.
Your shipping address is where you can get mail from Chime, like cards. It can be a P.O. Box. You will need to contact us if it needs to be updated.
If your home address isn’t accepted:
Make sure the unit number is in the correct field.
Try the version that appears in Google Maps.
Check with your local post office to match USPS records.
The home address you enter in the app must match what’s on file with the US Post Office.
You may need to verify your identity
We may ask you to provide additional information to verify your account. In some cases, a valid government-issued photo ID may be required. We might also request other account details to complete the verification process.
Once your documents are submitted, we’ll review your information and update your address as soon as possible. Processing times may be slightly longer outside of normal business hours.