This is not a complete list. Any information not previously shared with Chime is considered new information.
Duplicate Charge
- Evidence of payment such as receipt (actual picture or screenshot of an email) or invoice
- Communication with the merchant regarding the duplicate charge
Unauthorized Transaction
- Police reports
- Hospitalization/Prison record
- Timesheets
- Purchase receipts
- Travel/GPS screenshots or proof of location (flight tickets, reservations, etc.)
Goods/Services Not Received
- Latest update on the status of the package
- Communication with the merchant regarding the status of the good/service
- Reason why the merchant failed to provide the good/service
Incorrect Amount Charged
- Documentation of the correct transaction amount (merchant website, reservation confirmation, etc.)
- Receipt indicating that the merchant increased the amount or made a calculation error in the amount charged
- Evidence that the merchant increased the transaction amount without your permission
Paid by Other Means
- Proof of payment through another method
- Receipt of purchase
- Invoice
- Email confirmation
ATM Non/Partial Dispense possible
- ATM Receipt indicating error/non-dispense
- Communication with the ATM proprietor confirming non-dispense/partial dispense
Merchandise Returned
- Return tracking information
- Documentation defining the merchant’s refund policy and/or confirming their receipt of the returned goods
- Documentation from the merchant promising a credit or refund upon return of merchandise
Transaction Was Canceled (Reg E)
- Documentation of the cancellation (confirmation number, email, etc.)
- Communication with the merchant regarding any exception provided to you
Goods/Services Was Canceled (Non-Reg E)
- Documentation of the cancellation (confirmation number, email, etc.)
Goods/Services Not As Described
- Communication with the merchant regarding the issue
- Documentation describing what was unsatisfactory about the merchandise or services purchased
- Description of how the merchant's verbal and/or written representations don’t match the terms of sale you agreed to at the time of purchase
- The date you returned or tried to return the merchandise or cancel the services