Claim the money with a US-issued debit card. You can’t use prepaid cards, credit cards, or debit cards issued by non-U.S. banks.
Ensure there are no typos when entering your debit card information.
Disable any ad blockers in your web browser.
Contact the sender if the transaction is expired or already claimed. All Pay Anyone transfers to non-Chime members expire 14 days after they are sent.
If you continue to have issues, ask the sender to cancel and resend the payment.
You can also claim a Pay Anyone transfer by signing up for Chime. Learn more in How do I accept a Pay Anyone transfer if I’m not a Chime member?
If you received a message that the payment was canceled:
Sometimes, a payment may be blocked from claiming for security reasons. If this happens, you’ll receive an email or push notification, and the funds will be returned to the sender’s account. If this payment was meant for you and you have an existing Chime account, please ask the sender to resend it or through Chime using the email address, phone number, or $ChimeSign linked to your account.
Be careful and always protect yourself from scams. For more tips on staying safe, visit How do I know if I’m being phished? in our Help Center and How to Avoid Scams That Target Chime Members blog post.
If you still need help, visit How do I contact Chime customer service?.