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Cards

  • Credit Builder
  • Chime Card
  • Why didn't I get cash back?
  • Does my cash back expire?
  • What categories can I earn cash back on?
  • How do I view my cash back?
  • What happens to my cash back if I no longer have Chime+ status?
  • How do I become eligible for cash back?
  • How often is cash back deposited?
  • How much cash back can I earn?
  • Why am I being asked to verify my debit card PIN?
  • How do I stop recurring payments from my debit or Credit Builder card?
  • Can I customize the design of my Chime card?
  • Where can I find and manage my cards in the Chime App?
  • What is Chime’s Virtual Card?
  • Can I reactivate my card after reporting it lost or stolen?
  • What should I do if the ATM gave me the wrong amount?
  • Why couldn't I make an ATM withdrawal with my Chime card?
  • I got charged an incorrect ATM fee with my Chime Visa® Debit Card or Chime Secured Credit Builder Visa® Credit Card. What should I do?
  • Can I make purchases before receiving my physical card?
  • If I changed my personal information, do I need a new card?
  • What if my card never arrived?
  • What should I do if my card is about to expire?
  • How can I enable or disable transactions on my card?
  • How do I activate my card?
  • Why did my transaction get declined?
  • How do I get a replacement Chime card?
  • Does Chime offer EMV chip cards?
  • How do I set or change my PIN?
  • Can I use my card outside of the United States?
  • When will my card arrive?
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Chime® is a financial technology company, not an FDIC-insured bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

The Chime Visa® Debit Card and the secured Chime Credit Builder Visa® Credit Card are issued by The Bancorp Bank, N.A. or Stride Bank, N.A., pursuant to licenses from Visa U.S.A. Inc. and may be used everywhere Visa debit or credit cards are accepted. Please see back of your Card for its issuing bank.

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