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Account Info

About your Chime account.

  • Can I add a beneficiary to my Chime account?
  • Can I stop my account from closing after requesting it?
  • How do I find my bank partner for my Chime Checking Account?
  • How do I claim a Chime sweepstakes or contest prize?
  • What should I do if I made a mistake while filing my taxes?
  • How do I update my date of birth?
  • How do I update my Social Security number (SSN)?
  • What is Safer Credit Building?
  • How do I view details about my transactions?
  • Why was my Apple® , Google® , or Samsung Pay® transaction declined?
  • What should I do if I have problems with my Experian® account?
  • What if there's an error on my account statement?
  • How do I change my settings in the Chime app?
  • How do I update my address?
  • How do I update my phone number?
  • How do I update my email address?
  • How does Chime handle federal and bank holidays and weekends?
  • How do I close my Chime account?
  • What are my privacy choices?
  • Why can’t I log in to my account?
  • How do I change my password?
  • What type of account is my Chime account?
  • How do I find my Chime account number and routing number?
  • Do I get account statements from Chime?
  • How do I contact Chime customer service?
  • How do I set up and manage my notifications?
  • Are Chime accounts FDIC insured?
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Chime® is a financial technology company, not an FDIC-insured bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.

The Chime Visa® Debit Card and the secured Chime Credit Builder Visa® Credit Card are issued by The Bancorp Bank, N.A. or Stride Bank, N.A., pursuant to licenses from Visa U.S.A. Inc. and may be used everywhere Visa debit or credit cards are accepted. Please see back of your Card for its issuing bank.

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