When you file a dispute for an unauthorized transaction, we automatically disable your card and send you a replacement card to protect your account and prevent any further unauthorized transactions. We consider the card to be compromised since the security of its information is put at risk. We will be sending you a replacement card which will arrive in 7–10 business days and will be linked to your same Checking Account or Credit Builder Account but will have a new card number, expiration date, and security code (CVV). If your replacement card does not arrive within this time, please contact us again.
When you file a dispute for an unauthorized international transaction, we also automatically disable international transactions. You can re-enable international transactions in the app:
- Go to Settings
- Scroll to the card you want to use while abroad
- Toggle the International Transactions slider to the on position.
- Green means international transactions are enabled and gray means international transactions are disabled.
While your new Chime Card is on its way, you can access your funds via:
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Temporary digital card |
Your temporary digital card is available in the Chime app and has a complete card number, expiration date, and CVV. It doesn’t have a PIN, so you’ll need to run it as “credit”. Go to Settings and View your card to access your temporary digital card, which can be:
You cannot use your temporary digital card at any ATM. Once your physical card has been activated, the Temporary Digital Card will be replaced with your new physical card. |
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Pay Anyone transfers |
Use the Pay Anyone tab in the Chime app to transfer money to friends. |
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Chime Checking Account and routing numbers |
Link your Chime Account to Venmo, Zelle, PayPal, or Square Cash apps using your Chime Checking account number and routing number or use them to have Direct Debits taken from your account by a merchant or biller. Go to Settings and find your account number and routing numbers under Account info. |
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ACH transfers |
Use the Move Money tab in the Chime app to initiate an outbound ACH transfer to a linked external bank account. |
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Mail a check |
Use the Move Money tab in the Chime app to mail a paper check to a merchant or biller anywhere in the U.S. |
How can I protect my account?