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Why did Chime close my card after I reported an unauthorized charge?

When you report your Chime card as lost or stolen, the security of the card information is at risk. To protect your account, we disable the card and send you a new one. The new card arrives in 7–10 business days and will be linked to your same Checking Account or Credit Builder Account. However, will have a new card number, expiration date, and CVV (this is the three-digit number on the back of your card, next to the signature strip). 

If your replacement card does not arrive within 7–10 business days, please contact us.

When you file a dispute for an unauthorized international transaction, we also disable international transactions. You can re-enable international transactions in your Chime app:

      1. Go to Settings
      2. Scroll to the card you want to use while abroad
      3. Toggle the International Transactions slider to the on position. 

Here are some ways you can access your money while waiting for your new card:

Temporary digital card

Your temporary digital card is available in the Chime app and has a complete card number, expiration date, and CVV. It doesn’t have a PIN, so you’ll need to run it as “credit”. 

Go to Settings and View your card to access your temporary digital card, which can be:

      • Used to pay bills online
      • Added to your Apple or Google Pay
      • Used to link to money transfer apps like Venmo, Cash App, and Facebook Pay

You cannot use your temporary digital card at any ATM.

Once your physical card has been activated, the Temporary Digital Card will be replaced with your new physical card.

Note: If you cannot see the CVV on the in-app display, log out and log back in.

Pay Anyone transfers

Use the Pay Anyone tab in the Chime app to transfer money to friends.

Chime Checking Account and routing numbers

Link your Chime Account to Venmo, Zelle, PayPal, or Square Cash apps using your Chime Checking account number and routing number or use them to have Direct Debits taken from your account by a merchant or biller.

Go to Settings and find your account number and routing numbers under Account info.

ACH transfers

Use the Move Money tab in the Chime app to initiate an outbound ACH transfer to a linked external bank account.

Mail a check

Use the Move Money tab in the Chime app to mail a paper check to a merchant or biller anywhere in the U.S.

 

How can I protect my account?

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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