Why did Chime close my card after I reported an unauthorized charge?

Your card information is at risk when unauthorized charges appear on your account. In order to protect your money, we disable the card and send you a new one. This replacement card has a new number, expiration date, and security code, and is connected to the same Checking or Credit Builder Account you were using before. It’ll arrive in 7 to 10 business days.

To learn about ways you can access your money, make purchases, and pay bills while you wait for your new card to arrive, read Can I make purchases before receiving my Chime card?

For tips on keeping your account safe, read our blog posts:

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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