Why did Chime close my card after I reported it lost or stolen?

When you report your card as lost or stolen, we consider it “compromised,” since the security of the card information is put at risk. To protect your account, we must cancel the compromised card and replace it with a new one.  The new card will arrive in 7–10 business days and be linked to your same Checking Account or Credit Builder Account but will have a new card number, expiration date, and security code (CVV). If your replacement card does not arrive within this time, please contact us again.

If your card is ever lost or stolen, you should disable transactions and request a replacement card immediately to block any unwanted transactions from occurring.

While your new Chime Card is on its way, you can access your funds via:

Temporary digital card

Your temporary digital card is available in the Chime app and has a complete card number, expiration date, and CVV. It doesn’t have a PIN, so you’ll need to run it as “credit”. 

Go to Settings and View your card to access your temporary digital card, which can be:

  • Used to pay bills online
  • Added to your Apple or Google Pay
  • Used to link to money transfer apps like Venmo, Cash App, and Facebook Pay

You cannot use your temporary digital card at any ATM.

Once your physical card has been activated, the temporary digital card will be replaced with your new physical card.

Pay Anyone transfers

Use the Pay Anyone tab in the Chime app to transfer money to friends.

Chime Checking Account and routing numbers

Link your Chime Account to Venmo, Zelle, PayPal, or Square Cash apps using your Chime Checking account number and routing number or use them to have Direct Debits taken from your account by a merchant or biller.

Go to Settings and find your account number and routing numbers under Account info.

ACH transfers

Use the Move Money tab in the Chime app to initiate an outbound ACH transfer to a linked external bank account.

Mail a check

Use the Move Money tab in the Chime app to mail a paper check to a merchant or biller anywhere in the U.S.

 

FAQs

I previously reported my card as Lost or Stolen, but I just found it. Can you reactivate it for me?

We cannot reactivate a card that has been deactivated. The security of the information on your card has been compromised and may no longer be secure.

How can I protect my account?

Tips for Safer Online Banking

A Guide on How to Protect Yourself From Online Scams

You can contact us for assistance through the Chime mobile app, by calling us at 1-844-244-6363 or by emailing support@chime.com.

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Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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