A chargeback is a request from Chime to the merchant to have the funds from a disputed transaction returned to you. The merchant can either return the money or reject the chargeback and provide evidence against the claim.
Chime may also file a chargeback if we determine that the merchant needs to provide additional documentation to resolve your dispute.
Chargebacks aren’t the same as refunds, although they may look like a refund on your statement. Unlike refunds, which you request directly from the merchant, chargebacks happen when Chime steps in on your behalf to recover the funds on a disputed transaction.
How long does the chargeback process take?
The chargeback timeline depends on the network, transaction type, and account type (credit or debit) involved in the dispute and can take up to 70 days from the filing date.
- Day 1: chargeback filed
- 30 calendar days for merchant response
- 30 calendar days for Chime to respond to the merchant
- 10 calendar days for arbitration by the card network, if necessary
What is arbitration?
Arbitration is a process in which a card network (for example, Visa) steps in to resolve a chargeback that’s been rejected by the merchant.