How do I upload documents to a dispute?

With your Chime app, you can send us images of receipts, invoices or other documentation to help us investigate a dispute, whether you filed it yourself or Chime filed it on your behalf. Here’s how it works:

  1. On the app’s Home screen, tap Disputes and choose the dispute you want to add images to.
  2. Tap the three dots in the top right corner. 
  3. Tap Add supporting documentation.
  4. Under Add a supporting document or photo, tap Add an image.
    • After that, you can take a new photo or upload one from your camera roll. 
    • You can also upload a file from your device.

 

Frequently asked questions

Do I need to email uploaded images to Chime after I upload them in the app?

No. When you upload them in the app, they're attached to that dispute and we'll be able to see them. You don't need to email us.

 

How many photos or files can I attach to my dispute?

There’s a limit of four items per session and 20 total items for each dispute claim you file in your app.

 

What is considered new information in a dispute?

In some cases, we request new information while the investigation is ongoing. To see what qualifies as new information, read What is considered new information in a dispute?

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