Why can’t I access my account?

I can’t log in because I have a new phone number

In order to log in to the Chime app, you need a phone number to receive a confirmation code. 

If you no longer have access to the phone number associated with your Chime account, tap Update phone number under Need help? when you’re on the verification screen.  

If you’ve forgotten your password and you also need to update your phone number, follow the steps outlined in this article. 

My account has been put on hold

If unusual activity is detected, a temporary hold may be placed on your Chime Checking Account, Chime Savings Account, and/or Chime Credit Builder Secured Visa® Credit Card account while it’s being reviewed. Holds will be removed once the account(s) is deemed secure.

If you’re unable to access your account(s) because there’s a temporary hold, reach out to review@chime.com, and a member of our team should get back to you within 24 hours. 

My account was closed

If you were unable to provide sufficient documentation to lift the hold on your Chime Checking Account, Chime Savings Account, and/or Chime Credit Builder Secured Visa® Credit Card account, the account(s) may have been closed. If you’d like us to review the case separately, please reach out to review@chime.com, and a member of our team will get back to you within 24 hours.

An account was created with my information

If you received information about an account you did not create, reach out to review@chime.com and a member of our team will get back to you within 24 hours.

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Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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