How can I troubleshoot issues with claiming Pay Anyone Transfers if I’m not a Chime member?

Here are tips to successfully claim Pay Anyone transfers with a U.S.-issued debit card:

    • Claim the money with a US-issued debit card. You can’t use prepaid cards, credit cards, or debit cards issued by non-U.S. banks.
    • Ensure there are no typos when entering your debit card information.
    • Disable any ad blockers in your web browser. 
    • Contact the sender if the transaction is expired or already claimed. All Pay Anyone transfers to non-Chime members expire 14 days after they are sent.
    • If you continue to have issues, ask the sender to cancel and resend the payment. 

You can also claim a Pay Anyone transfer by signing up for Chime. Learn more in How do I accept a Pay Anyone transfer if I’m not a Chime member?

Be careful and always protect yourself from scams. For more tips on staying safe, visit Trust and Safety in our Help Center and  How to Avoid Scams That Target Chime Members blog post. 

If you still need help, contact us.

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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