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How do I get a replacement card?

You can request a replacement card in the app if your card is lost or stolen. First, make sure your mailing address is up to date under Settings > Personal Information. Then, follow these steps:

      1. Go to Settings
      2. Scroll to the card you want to replace
      3. Tap Replace your Card and follow the prompts

You should receive your replacement card in 7 to 10 business days after it has been printed. Your previous card will be deactivated and you’ll have access to a temporary digital card in Settings until your new card arrives.

If you requested a replacement card because your card is damaged, the damaged card will remain active until you activate your new card once it arrives. You can turn off transactions at any time in the app under Settings. 

Having trouble? Get help right away with ChimeBot in the app. You can also call or email us:

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Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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