How do I replace my card?

If your card is lost, stolen, or damaged, request a replacement card in the Chime mobile app. First, make sure your mailing address is up to date under Settings > Personal info. Then, follow these steps:

      1. Go to Settings.
      2. Scroll to the card you want to replace.
      3. Tap Replace your card and follow the prompts.

Your previous card will be deactivated, and you’ll have access to a temporary digital card in Settings until your new card arrives. You should receive your new card in 7 to 10 business days.

Note: If you requested a replacement card because your card is damaged, the damaged card will remain active until you activate your new card. You can turn off transactions at any time in the app under Settings.

If you need help, chat with us in the app, or contact us by email at support@chime.com or by phone at (844) 244-6363.

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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