How do I get a replacement Chime card? – Help

You can request a replacement card in your Chime app if your card is lost, stolen, or damaged:

1. 1. Go to Settings.
  2. Under Personal info, make sure your address is up to date. If it isn’t, tap Edit to make changes.
  3. Tap Replace your card and follow the prompts.

Your new card will arrive within 7 to 10 business days (i.e., excluding weekends and holidays).

As soon as you report your card lost or stolen, it will automatically be deactivated when you request a replacement. If you report the card as damaged, it remains active until you activate your replacement card. You can turn off transactions at any time in the app under Settings.

You can use your temporary card to make purchases and pay bills online before your card arrives. To find it in your app:

1. 1. Go to Settings.
  2. Tap Account settings.
  3. Tap View temporary card.

Your temporary card and physical card numbers will match once you receive and activate your replacement physical card.

If you still need help, contact us.