1. Help
  2. General
  3. Checking Account

When will I get my refund for a purchase I made?

The time it takes to receive a refund can vary depending on several factors, including the type of transaction on your Chime Visa® Debit Card or Chime Secured Credit Builder Visa® Credit Card. You should know that neither Chime nor its bank partners ever hold refunded money before it’s posted to your account, and we cannot speed up refunds.

Completed transactions

Refunds for completed transactions with online or in-person merchants usually take up to 5 business days (excluding weekends or holidays) from the time they are issued, though in some cases they may take up to 14 days.

Once the merchant issues the refund and your money is on its way, you'll be able to check its status in the Chime mobile app. We’ll also notify you when your money arrives.

wheres_my_refund_img1.png

If 5 business days have passed and you still don’t have your refund, the best thing to do is contact the merchant and ask for your refund status. Online merchants may have this information available on their website.

Expired authorizations

When you use a Chime Visa® Debit Card or Chime Secured Credit Builder Visa® Credit Card to make a purchase, the transaction is marked as Pending for a few days until the merchant completes the authorization process. Authorizations expire when the merchant doesn't complete the process. As a result, the pending transaction gets marked as Reverted, and your money should be available in your account within 7 business days.

To view an expired (reverted) authorization in the app, follow these steps:

      1. Go to View Transactions under the card you used for the purchase
      2. Tap any transaction marked as Reverted

wheres_my_refund_img2.png

Reversed or canceled authorizations

If a merchant cancels a pending transaction on a Chime Visa® Debit Card or Chime Secured Credit Builder Visa® Credit Card, the authorization gets reversed. When this happens, your money should be available in your account within 7 business days. You'll also see a notification in View Transactions under the card you used for the purchase, which you can tap for more details.

Still having trouble? Get help right away with ChimeBot in the app. You can also call or email us:

Was this article helpful?
365 out of 962 found this helpful

Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

© 2013-2021 Chime. All Rights Reserved.