This is a type of credit that may be applied to your account if we cannot reach a decision within 10 business days after you file a dispute claim (or 20 business days if your account is new and the disputed transaction happened within the first 30 days that the account was funded).
You can expect this credit to be issued by the end of the 10th business day (the 20th business day for new accounts).
Dispute types under Regulation E are eligible for temporary credit. This regulation covers both authorized and unauthorized electronic fund transfers at places like ATMs, point-of-sale transactions, or automated clearing house (ACH) systems. In addition, all disputable Pay Anyone transfers are eligible for temporary credit.
Frequently Asked Questions
What do I need to do to get temporary credit?
Please contact us, and our team will look into it immediately and get back to you as soon as we have more information. You also have the option to send your documentation or proof that may help us during the investigation of your dispute claim at email@example.com.
When do I have to file my dispute to be eligible for a temporary credit?
You must file a dispute no more than 60 days after the oldest statement date on which the unauthorized transaction(s) appeared. Please note that you can still file a dispute for unauthorized transactions that exceeded the 60-day timeframe, but it will not be eligible for a temporary credit.
Why isn't my Credit Builder dispute eligible for a temporary credit?
The transactions on the Credit Builder card are credit card transactions, which are governed under Regulation Z and are ineligible for temporary credit. However, you will not be required to pay the disputed transaction(s) that is part of the monthly statement while the investigation is ongoing.
How long will it take to receive a temporary credit?
If you’re eligible, you can expect this credit by the end of the 10th business day (20th business day for new accounts) after filing your dispute.
Is there a way to receive a temporary credit earlier?
The investigation team works diligently to resolve disputes as quickly as possible. And we’ll notify you through the email associated with your account or you can check the status of your dispute on the Chime app to see if a temporary credit was issued.
Another option is you can request a refund from the merchant that made the charge. In some cases, the merchant may cancel or reverse the transaction.
What happens if my dispute is denied?
If your claim is denied, the temporary credit applied to your account will be reversed. It will take 5 business days for the reversal to reflect on your account upon receiving the final decision. The notice will also indicate the reversal date.
NOTE: Please ensure that there are enough funds in your account to cover the temporary credit that will be reversed and any purchases or payments you plan to make.
What happens if my account does not have enough funds after my dispute is denied?
If you don’t have sufficient funds in your account to cover the amount of the temporary credit that will be reversed, your account may be drawn negative.