How do I reset my password?

You can reset your password in the Chime app or on our website.

Chime app Chime.com
  1. Open the Chime app and tap Log in.
  2. On the log-in screen, tap Need help? and select I forgot my password.
  3. Enter the email address associated with your account, then tap Submit.
  4. You'll be sent a security code on the phone number associated with your account. When you receive the code, enter it and tap Submit.
  5. After you verify your phone number, you'll receive a password recovery link via email. In the email, tap Reset Password and create a new password.

Note: The next time you sign in to the Chime mobile app, you'll be prompted to create a new four-digit mobile unlock passcode.

Frequently Asked Questions

Why is my password reset process different from what's described above?

For your safety, we may occasionally ask for additional information to verify your account, such as the last four digits of your card number or social security number.

What if I changed my phone number or can't receive the verification code via SMS?

During the password reset process, tap or click Update number, then follow the instructions to verify your account and update your phone number.

What if I forgot or don't have access to the email address associated with my account?

During the password reset process, tap or click I forgot my email address, then follow the instructions to verify your account and update your email address. Once you've reset your email address, follow the steps above to reset your password.

What if I'm having problems following the steps above?

Contact us at (844) 244-6363.

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Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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