What if my card gets lost or stolen?

If your card is lost or stolen, the first thing you should do is block transactions to prevent anyone from using it. You can do this on the Chime mobile app or website.

On the app:

      1. Go to Settings
      2. Scroll to the card you want to block
      3. Next to Allow Transactions, set the toggle to the off position

block_transactions.png

On www.chime.com:

      1. Sign in with your email address and password
      2. In the upper right corner, click your name, and then Settings
      3. Scroll to Password & Security
      4. Next to Chime Card Transactions, set the toggle to the off position

block_transactions__site_.png

You can order a replacement card on the app. To do that, follow these steps:

      1. Go to Settings
      2. Scroll to the card you want to replace
      3. Tap Replace your card and follow the steps

replace_your_card.png

Your replacement card should arrive 7-10 business days after it’s embossed.

Having trouble? Get help right away with ChimeBot on the app. You can also call or email us:

Was this article helpful?
356 out of 809 found this helpful

Banking services provided by The Bancorp Bank or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card is issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

© 2013-2021 Chime. All Rights Reserved.