You can update the address associated with your account in the Chime mobile app.
To update your address, follow the steps below.
- Tap Settings.
- Next to Personal info, tap Edit.
- Tap your mailing address, enter your new mailing address and tap Next.
You may be asked to provide additional information to verify your account, such as a valid government-issued photo ID or other account information.
Frequently Asked Questions
Why can’t I update the address associated with my account?
First, you must ensure the address you’re using is a physical address (not a P.O. Box). You may be asked to provide proof of address, plus some additional information before we can make the change.
After you have provided sufficient proof of address, as well as any other additional information requested, we’ll review and respond to your inquiry as soon as possible. Please allow a little extra time for the change to be processed if it is outside normal business hours.
What if I need additional help?
If you still need help, contact us by chat using the Chime app or by phone at (844) 244-6363.