How do I update my address?

You can update the address associated with your account in the Chime mobile app. 

To update your address, follow the steps below.

  1. Tap the gear icon to open Settings.
  2. Tap Personal info.
  3. Tap the pencil icon next to your mailing address to edit.
  4. Enter your new mailing address and tap Next.

You may be asked to provide additional information to verify your account, such as a valid government-issued photo ID or other account information. 

Frequently Asked Questions

Why can’t I update the address associated with my account?

First, you must ensure the address you’re using is a physical address (not a P.O. Box). You may be asked to provide proof of address, plus some additional information before we can make the change. 

After you have provided sufficient proof of address, as well as any other additional information requested, we’ll review and respond to your inquiry as soon as possible. Please allow a little extra time for the change to be processed if it is outside normal business hours.

What if I need additional help?

If you’re unable to verify your account successfully, or if you cannot successfully update your address, call us at (844) 244-6363 for further assistance.

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Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card is issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. The Chime Visa® Credit Builder Card and the Chime Visa® Cash Rewards Card are issued by Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted. Please see back of your Card for its issuing bank.

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