When will I get my money back if I file a dispute from a previous or current billing cycle?
You’ll receive a temporary statement credit on your next monthly statement while we investigate your claim. See the example below:
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If you dispute a $100 transaction from January on March 15, you’ll receive a temporary statement credit of $100 on your next statement (due in April) while we investigate your claim. That statement credit covers the previous transaction on your Credit Builder* statement in January (due during February billing cycles). Once our investigation is complete: |
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| If we approve the dispute… | If we deny the dispute... |
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The statement credit will be automatically applied to your Credit Builder balance and any additional funds will appear in “Available to Spend”. For example: If you owe $50 on your Credit Builder balance in April, $50 of the $100 statement credit is permanently applied to your April statement and the remaining $50 gets applied to “Available to Spend”. |
The temporary statement credit will be removed and the amount owed will be due on the next statement. For example: If you owed $50 on your Credit Builder balance in April and the statement credit is removed, you’ll owe that $50 on your May statement. (In this example, the disputed $100 transaction was due on your February statement, so you should only owe your April balance.) |
What happens if I dispute charges from multiple billing cycles?
You’ll receive a temporary statement credit for transactions across billing cycles while we investigate your claim. This statement credit will appear on the next statement after you disputed the charges. See the example below:
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If you dispute three $100 transactions from January, February, and March on March 15, you’ll receive a temporary statement credit of $300 on your next statement (due in April) while we investigate your claim. That statement credit covers the previous transactions on your Credit Builder statements from January and February (due during the February and March billing cycles) as well as the pending transaction from March. Once our investigation is complete: |
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| If we approve the dispute... | If we deny the dispute... |
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The statement credit will be automatically applied to your Credit Builder balance and any additional funds will appear in “Available to Spend”. For example: If you owe $250 on your Credit Builder balance in April, $250 of the $300 statement credit is permanently applied to your April statement and the remaining $50 gets applied to “Available to Spend”. |
The temporary statement credit will be removed and the amount owed will be due on the next statement. For example: If you owed $250 on your Credit Builder balance in April and the statement credit is removed, you’ll owe that $250 on your May statement. This includes the disputed $100 transaction from March; the other 2 disputed transactions were due on your February and March statements. |
How can I get copies of corrected previous statements?
Disputed transactions will be listed at the bottom of your statement by transaction date and any statement credits appear under the Summary.
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*To apply for Credit Builder, you must have received a single qualifying direct deposit of $200 or more to your Checking Account. The qualifying direct deposit must be from your employer, payroll provider, gig economy payer, or benefits payer by Automated Clearing House (ACH) deposit OR Original Credit Transaction (OCT). Bank ACH transfers, Pay Anyone transfers, verification or trial deposits from financial institutions, peer to peer transfers from services such as PayPal, Cash App, or Venmo, mobile check deposits, cash loads or deposits, one-time direct deposits, such as tax refunds and other similar transactions, and any deposit to which Chime deems to not be a qualifying direct deposit are not qualifying direct deposits.