What should I do if I have an investment question?

Chime makes it simple to invest through the app, but there are important limits to understand.

Chime doesn’t provide investment advice. Our role is to help you use the Investing section in the Chime app to deposit or withdraw money and view balances, activity, and statements.
Our Chime support agents can help you navigate the app — for example, finding features in the Investing section or completing a step.
For investment-specific questions, contact Atomic. All investment advisory services are provided by Atomic Invest LLC, an SEC-registered investment adviser.
If you have questions about your investments or need help making an investment decision, our support agents can connect you with Atomic.
- Chime support agents cannot provide investment advice or respond to these inquiries directly. If you have questions about investments or need help making investment decisions, our agents can connect you with Atomic for support.
You can also contact Atomic directly by completing this form. Here’s how it works:
- Enter your email address. You’ll be asked to provide your email address before accessing the form. Be sure to use the same email address attached to your Chime account. You can confirm the email address on your account in the Chime app:
  - Tap Profile > Personal Info.
- Verify your email with a one-time passcode (OTP). Atomic will send a one-time passcode (OTP) to the email address you entered. Enter the PIN to authenticate.
- Access and complete the support form. After successfully entering the OTP, you’ll be taken to the Atomic support form. Fill out the form and submit.
- Receive a response by email. Once submitted, Atomic’s support team will respond to you by email within one business day.

Notes:

If your question is shared with Atomic, either by a Chime support agent or through Atomic’s support form, you’ll receive a response by email within one business day. Atomic’s email support team is available Monday through Friday, 9:00 a.m. to 8:00 p.m. ET.
Chime does not provide investment advice, and nothing in this article should be considered investment advice. Chime has partnered with Atomic Invest LLC, an SEC-registered investment adviser, who provides all investment advisory services. Investing involves risk, including the possible loss of principal. Investing accounts are not held with or offered by Chime.

Investment advisory services provided by Atomic Invest LLC. Brokerage services provided by Atomic Brokerage LLC, member of FINRA/SIPC. Investments in securities: Not FDIC Insured, Not Bank Guaranteed, May Lose Value. Investing involves risk, including the possible loss of principal.

Chime Invest™ is not provided by either [bank name] or Chime Financial, Inc.

Chime has engaged Atomic Invest LLC (“Atomic”), an SEC-registered investment adviser, to bring you the opportunity to open an investment advisory account with Atomic. Brokerage services for Atomic are provided by Atomic Brokerage LLC (“Atomic Brokerage”), a registered broker-dealer and member of FINRA and SIPC and an affiliate of Atomic, which creates a conflict of interest. For more details about Atomic, please see the Form CRS, Form ADV Part 2A and Privacy Policy. For more details about Atomic Brokerage, please see the Form CRS, General Disclosures and fee schedule. You can check the background of Atomic Brokerage on FINRA BrokerCheck.

Neither Atomic Invest LLC nor Atomic Brokerage LLC, nor any of their affiliates is a bank. Investments in securities: Not FDIC Insured, Not Bank Guaranteed, May Lose Value. Investing involves risk, including the possible loss of principal. Before investing, consider your investment objectives and fees and expenses charged. Advisory services through Atomic are not to be construed as tax advice or financial planning and do not take into consideration investments that clients may hold outside of Atomic.