The company I pay isn’t listed
We’re actively expanding our list of supported merchants. If the merchant isn’t available, you can try again later or update your payment method manually on the merchant’s website.
I saw an error or the switch failed
This might happen due to:
Incorrect login credentials
Multi-factor authentication (MFA) issues
A merchant not currently supporting the switch
Double-check your login info and try again. If the issue persists, enter your Chime card details directly on the merchant’s website.
My payment didn’t go through
First, check that you have enough money in your Chime account. If you have enough money to cover the payment and the payment still failed, verify that your Chime card was successfully updated with the merchant. You can also try removing your existing card and re-linking it using the Bills hub in the Chime app.
I used the wrong Chime card
You may have selected the wrong card during setup. To fix this:
Go to the merchant’s website or app.
Remove the current Chime card.
Go to the Bills hub in the Chime app and redo the process with the correct card.
I was charged twice
This may have happened because the switch to your Chime card occurred close to your billing date. In some cases, both your previous card and your Chime card may be charged for the same bill. You can check your transaction history in the Chime app to confirm which cards were used. If both were charged, contact the merchant to request a refund.