Why didn’t I receive my Onyx Chime Card?

There are two common reasons you might not have received your Onyx Chime Card:

1) You’re eligible for Chime Prime*, but the card didn’t arrive.

If you have Chime Prime status and haven’t received your Onyx Chime Card:

• Double-check your mailing address in the Chime app. Make sure your address is up to date.

• Contact Chime Support so they can check the status of your card and send a replacement if needed.

2) You no longer have Chime Prime status

The Onyx Chime Card is only for members with Chime Prime status. If you no longer qualify:

If you lose Chime Prime status, you may continue using your existing Onyx Chime Card. However, you must have Chime Prime status at the time of issuance to receive a new or replacement Onyx Chime Card. If you are not enrolled in Chime Prime when requesting a replacement, you will receive an evergreen Chime Card instead. If you become eligible for Chime Prime again, you can request an Onyx Chime Card at that time. See What is Chime Prime?for more information about eligibility requirements.
- If you get Chime Prime status again, you can receive an Onyx Chime Card in the future. If you’re not sure which situation applies to you, Chime Support can help confirm your status and next steps.

*To be eligible for Chime Prime status, receive $3,000+ in qualifying direct deposits to your Chime Checking Account in the past 34 days. To be eligible for Chime Plus status, receive either 1) a single $200+ qualifying direct deposit; or 2) $400+ in cumulative qualifying direct deposits to your Chime Checking Account in the preceding 34 days. Certain products marketed as perks have additional eligibility requirements. While some perks may have associated fees, none of these fees are mandatory to access the perks or to maintain the applicable status. See the Chime Membership Tiers Terms and Conditions for details.