What if I no longer have access to the phone number associated with my account?

If you’ve changed your phone number and can’t receive a verification code (2FA) at your old number, you’ll need to update your number in the Chime app.

To do this:

1. Go to Profile.

2. Tap Personal info.

3. Tap the pencil icon next to your phone number.

4. Enter your new phone number, then tap Next.

You may be asked to verify your identity. This could include providing a valid government-issued photo ID or other account information.