If you’ve changed your email address and can’t access the one linked to your Chime account, there are two ways to update it, depending on whether you still know your account password.
If you know your password
You can still log in to Chime using the email address on file, even if you no longer have access to it. Once you're logged in:
Go to Profile.
Tap Personal info.
Tap the pencil icon next to your email address.
Enter your new email address and tap Continue.
You may be asked to verify your identity, such as providing a valid government-issued photo ID or other account details.
If you don’t know your password
If you can’t access your old email and don’t remember your password, you won’t be able to reset it through standard steps. Call us at (844) 244-6363 for help updating your email and regaining access to your account.